Cancellation and Refund Policies
Effective Date: 9/21/2024
At DigiDirect.shop, we strive to provide high-quality digital products and ensure customer satisfaction. However, due to the nature of digital goods, there are certain limitations on cancellations and refunds. Please carefully read our policies below before making a purchase.
1. Refund Policy
All Sales Are Final.
Due to the instant access and nature of digital products, we do not offer refunds or exchanges once the product has been successfully downloaded or accessed. By purchasing a digital product from https://digidirect.shop, you acknowledge and agree that all sales are final and non-refundable.
Exceptions:
In rare cases, refunds may be granted under the following circumstances:
- The product was not delivered or accessible due to a technical error on our end.
- The product you purchased is significantly different from its description.
If you believe you qualify for a refund, please contact us at support@digidirect.shop with detailed information regarding your issue. We will investigate the situation and, if applicable, provide a resolution.
2. Cancellation Policy
Since all of our products are digital and delivered instantly after purchase, orders cannot be canceled once the payment has been processed. If you experience any issues with downloading or accessing your product, please contact us immediately at support@digidirect.shop, and we will assist you.
3. Exchanges
We do not offer product exchanges. Please ensure you review the product details carefully before making a purchase. If you have any questions about a product, feel free to reach out to us before completing your order.
4. Product Access Issues
If you experience any difficulties accessing or downloading a purchased product, please reach out to our support team within 48 hours of your purchase. We will work with you to resolve the issue and ensure you receive the product as promised.
5. Contact Us
If you have any further questions or need assistance with your order, please contact us at:
Email: support@digidirect.shop
We appreciate your understanding and cooperation. Our goal is to provide you with a smooth and satisfying experience at DigiDirect.shop.